So, with the worsening power conditions in my city – Bangalore – I had to get a wireless broadband for myself. The kind of work I do online, I can’t afford a second of internet outage and always require a very high speed internet connection.
As my research for the ideal broadband progressed, I zeroed-in on two choices Reliance Netconnect Broadband or Tata Photon+. I thought of taking wireless connection as my secondary connection – only to be used when left with no power and when my UPS had drained off – with primary being the ever reliable Airtel broadband.
Reliance Net connect broadband comes in two flavors, pre paid a well as post paid while Tata Photon+ is available in post paid option only. Since one of my friends had an awful experience with the customer service of Tata Plug2Surf (the earlier technology of broadand used by Tata). I thought of starting my in depth research in Reliance NetConnect. Through the ads served on the Google, I got a site which offered a bonus for getting a reliance net connection through them so I filled up a form. There was no reply even after 48 hrs of filling up a form. So I called up the Reliance Customer Care and asked if they can send a person at my home for the demo. I got an assurance that a person will show up within 24 hours but again No reply. The process of me calling “customer (un)care” and Reliance not sending the demo for executive – after giving me assurance – continued for 3 days.
Getting no help, I tried taking help of local Reliance World folks. Well, they were no better either and were not willing to provide a demo at my home. Somehow, after tirelessly calling all Reliance World stores in the city, one of the store guy obliged and came at my home to provide the demo. The speed was surprisingly very good. In fact can easily be compared with my Airtel wired broadband.I went ahead and bought the prepaid plan.
You may wonder how is the connection working out for me now? It’s been three weeks now and the connection is simply great. I was able to take a 4 hours long video conference through netconnect and was able to go on my company’s VPN without getting disconnected even once. With all the issues I mentioned above, I just pray that I didn’t get to deal with the customer service of Reliance Netconnect.
So what should you do before you plan for a wireless broadband at your place?
- Get a LIVE demo done at your place. I can’t emphasize the importance of DEMO enough. (This high speed broadband doesn’t work at my friends home at all !). Test the internet speed using speedtest.net, If you see the speed is good and Reliance netconnect screen shows 5 signal bar at your place, GO FOR IT! If not, start exploring Tata Photon+ connection.
- Choose between prepaid and postpaid plans.You have to buy a Rs 3500/- worth stick first for both the connection types.
With prepaid plans, as of now Reliance is offering a 10GB download free for the first month.
With postpaid plans, as of now Reliance is offering a discount of Rs 200/- for the next 12 months on your rental with first month free. - Pray -like me – that you don’t have to deal with Reliance customer care.
Related: Check out my earlier discovery on how to check your prepaid reliance netconnect usage.
Ankur Jain is a Software Engineer in Test Automation. After a 5 years stint with Accenture and Oracle, he started his eLearning company. A long-time blogger and proud owner of the "Learn" series of websites. 
I want a speed of 7 mbps frm reliance broadband at best price
and at unlimited usage…
Help me out..
My e mail [email protected]
Reliance net connect+, is the wrost connection. First very expensive, They will disconnct your net connection when u go roaming. they will chase u for the bill to pay thought they write credit limit ( which double the bill amount). Even u could not get the proper reply from Reliance MD office. Zonal offices are just use less. I lost lot of money. I will recomond not to go for the reliance net connect.
hey guys its not at all worth tacking reliance i have it it sucks
I had taken Reliance netconnect no-9379707095. The promised speed was 3.2 MBPS and ended up with below 2 KBPS.
When I complained the customer care person took me through series of lies telling hardware issue, OS issue, Anti virus issue and when nothing worked agreed that service was poor.
Then started the hazzle of closing the service. I had to write tons of mails and follow up to get the service closed.
Now the harrazement has started with Reliance personnel coming home to ask money in the name of due bills.
Wish oridinary consumers like me should not suffer similarly. Never go for Reliance netconnect. Worst decision of my life to take Reliance service. Mail me on [email protected] and I can send you the unpleasant mail chain that happens with customer care.
Regards
Srikanth
tata photon the best in high speed…
I’ve used BSNL EVDO for the past one year. I can simply tell about the performance of that EVDO. If you want to make your life miserable please go for EVDO.
Hi,
Please clarify how to check the balance usage for tata photon+ postpaid connect.
Waiting for response..
Thanks.
M: 9873125017
Thais is an excellent service – reliance Neconnect. Works in remotest villages in India. I used it at Rayavaram Cuddapah District. I am anNRI, from Texas A&M University.
A very good review of High Speed WIFIs. Its really going to help me a lot.
Thanks.
I would suggest pick the ones with money back guarantees. if you are not satisfied with them you can always return the package and get the money back.
@TR Bearcom VHF: None of them carry money back guarantee.