What is a virtual agent?
A virtual agent sometimes called a virtual smart agent, or an intelligent agent, is a script which is programmed to be able to perform a wide variety of tasks such as providi
ng information regarding the services on offer, or respond to user query, or as in a large number of cases, provide sales services.
One major advantage of using such scripts is that they eliminate the need for a human representative to be available for customers’ needs. These scripts are completely automated and therefore, once installed successfully, they work independently of any kind of human involvement towards running the script or moderating it. This also helps service providers by the way of reducing costs that could have been otherwise incurred on hiring individuals to perform the same task.
There are various vendors of such scripts with the effectiveness and features provided by such scripts varying widely across vendors. Almost all of the scripts available have features such as having custom agent for your site, log un-answered queries on your website among many others.
Which virtual agent service we prefer?
Virtual Sales Assistant (VSA). The VSA, along with providing all features like its competitors, also provides some additional features which are unique to it.
The VSA allows you to train the virtual agent to handle various types of queries. Once the training is completed, you can analyze the performance of your virtual agent by making use of the in-depth statistical data provided by VSA. Incorporating HTML in chat windows is also an option provided by the VSA. This helps in providing better support in the form of links or web addresses of related information.
VSA also has the ability to integrate videos into your chat script which can help in understanding the concept of the sales agent. It also allows you to customize the script and insert and/or edit the default names provided by the script. VSA is superior to most of its competitors in the sense that it allows for an unlimited installation of the script, which translates to the fact that once the script has been bought, you can integrate it to any number of your websites. This essentially helps you in case you sell more than one product or are involved in marketing the same product through different websites.
VSA provides all these features and facilities along with a lifetime money back guarantee at a minimal one time price of $97. The price also includes a variety of “How to” videos and source files of the script. At its price, VSA offers the best value for money among its competition.
Check out Virtual Sales Assistant
Related article: How to integrate chat box within a website?
Ankur Jain is a Software Engineer in Test Automation. After a 5 years stint with Accenture and Oracle, he started his eLearning company. A long-time blogger and proud owner of the "Learn" series of websites. 