What is a virtual agent? Review of Virtual Sales Assistant
A virtual agent sometimes called a intelligent agent, is a script which is programmed to be able to perform a wide variety of tasks such as providing information regarding the services on offer, or respond to user query, or as in a large number of cases, provide sales services. The Virtual Sales Assistant allows you to train the virtual agent to handle various types of queries.
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Ankur Jain, founder of a web start-up, long-time blogger and proud owner of the "Learn" series of websites. 
